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Support Introduction

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Support . Introduction

Velocity11’s Service Center is committed to providing exceptional service and support with every product we ship! Our products play an integral role in your laboratory’s production, and we are committed to providing swift, knowledgeable, and personable responses to all of your service needs. Our global staff is able to provide exceptional phone and on-site support for all of your instrumentation, software, applications or installation needs.

Every time you call Velocity11 Technical Support, you will speak to a member of our dedicated Technical Support team who will promptly assist you. Our service engineers are intimately familiar with the design and manufacture of each of our instruments. They may call upon Velocity11 designers, production managers, and technical specialists for assistance in diagnosing particularly difficult problems.  In many cases, Technical Support resolves issues over the phone, but if an on-site service visit is necessary, we will quickly dispatch a Field Service Engineer to your facility.

If you encounter difficulties in setting up or running your system, want to schedule a preventative maintenance, or would like more information about your unit and its applications, you may contact Velocity11 Technical Support by phone at (800) 979-4811 or by email at  service.automation@agilent.com

Velocity11's Service Center is open Monday to Friday from 7:00 am to 5:30 pm PST.

 
 

 
 

Technical Support

(800) 979 4811 or
+1 (408) 345 8011 

Technical Support (Email)

service.automation@agilent.com
 

Customer Service

(866) 428 9811 or
+1 (408) 345 8356 
 

Customer Service (Email)

orders.automation@agilent.com
 

Europe Service (Email)

euroservice.automation@agilent.com