About

Mechanical Engineer – Product Enhancement

Velocity11 is a global leader in providing laboratory automation solutions for drug discovery and a range of other scientific research and development applications. Help us become the standard in the laboratory automation field by providing our customers with the Ultimate Automation Experience™.

We are seeking a highly motivated, self managed, and process oriented mechanical engineer to fill the key Enhancement Engineering role within our Hardware Engineering team. The ideal candidate will be a technically skilled, adept problem-solver with the ability to work comfortably on both individual and inter-departmental team projects.

Engineering Technician (Electro Mechanical Testing)

Velocity11 is a global leader in providing laboratory automation solutions for drug discovery and a range of other scientific research and development applications. Help us become the standard in the laboratory automation field by providing our customers with the Ultimate Automation Experience™.  The Engineering Technician will write and review the protocols and reports to characterize subsystem functions and validate product performance before release to production.  We’re seeking a high energy, detail and quality oriented individual to work in our product development group.  Our ideal candidate has demonstrated success working in a fast paced development environment. 

Responsibilities include:

●  Develop test plans for electromechanical subsystems and products
●  Validate engineering designs through testing and generate reports that communicate the results
●  Act as liaison for conducting certification tests at outside laboratories (CE)
●  System level troubleshooting (mechanical, electrical, software)
●  Make recommendations for enhancements / improvements
●  Maintain pool of development instruments and test equipment
●  Assist in prototype assembly - cable assembly, mechanical subsystems

Title:
North American Service Manager

Reporting to: Director of Client Services

Company Description

Velocity11 is a global leader in providing laboratory automation solutions for drug discovery and a range of other scientific research and
development applications. Help us become the standard
in lab automation. Our goal, which we passionately pursue, is to provide every customer with the Ultimate Automation Experience™.

Depot Service Manager

Company Description
Velocity11 is a global leader in providing laboratory automation solutions for the drug discovery and a range of other scientific research and development applications. Help us become the standard in the laboratory automation field by providing our customers with the Ultimate Automation Experience™.

Job Duties:
Velocity11’s top corporate priority is creating Raving Velocity11 Fans through exceptional service and unflagging attention to the customer’s needs. The Depot Service Manager creates and grows the Depot Service organization at Velocity11.

• Strategic Organization 
- Identifies current weakness in the Depot Service and streamlines processes to increase efficiency, lower costs, reduce confusion, and enable growth 
- Strategically defines, builds, and manages the Depot Service in keeping with Velocity11’s Corporate Goals and the goals of Velocity11’s Service Center 
- Evaluates new technologies to decrease turnaround time and lower costs 
- Works with Velocity11’s Facilities to evaluate facilities and space concerns 
- Identifies areas of potential outsourcing and works with outsourcing partners on projects and information transfer

• Customer Relations 
- Maintains a friendly, helpful, energetic, and honest attitude with customers at all times 
- Ensures constant communication on depot status with internal and external customers and other interested parties 
- Safeguards customer confidentiality & earns customer trust 
- Communicates with third-party integrators about service concerns with their customers 
- Triages touchy service cases and works towards resolution (escalating when necessary)

• Communication & Planning 
- With Technical Support, strategize with appropriate operations and engineering teams to alleviate recurrent technical problems and communicate solutions to the service team 
- Reports regularly to Director of Client Services as to status of customers’ machines and technical problems 
- Schedules and manages in-house repairs of all machines returned to Velocity11 for service 
- Designs, implements and executes in-house upgrade and recall plans

• Inventory 
- Manages main service inventory, meeting goal of 98% accuracy in cycle counts 
- Sets schedules for inventory cycle counts and runs the counts on warehouse 500 
- Evaluations, maintains and coordinates the safety stock program 
- Develops, communicates and monitors procedures for inventory accuracy

• Human Resources 
- Oversees the human resource management duties of the depot service team 
- Provides feedback, motivation and correction to Velocity11’s Depot Service personnel and coordinates hiring, firing, training, and professional development of employees 
- Develops annual staffing needs with the Director of Client Services 
- Respects and promotes Velocity11’s Corporate Priorities and Velocity11’s Commitment to Service, and Velocity11’s Fundamental Principles 
- Participates in Service Managers’ meetings 
- Signs time sheets, approves PTO, assures for adequate coverage

• Service Cases 
- Acts as escalation point to calls to the service (800) line as appropriate 
- Repairs machines returned in-house 
- Escalates service cases as appropriate to production or engineering groups, and assists in resolution of those problems 
- Updates Service database with service call information

• General 
- Manages service element of the IT database
- Coordinates service on third-party and component instruments with appropriate vendors
- Assists in training and support events for service and sales personnel
- Other job duties as assigned from time to time

Requirements
• Unparalleled and unquestionable commitment to the customer
• Familiarity with Velocity11 equipment and internal processes a plus
• 5+ years experience in a hands-on technical role in a high tech organization (repair, assembly, testing, etc.)
• 2+ years in a management role
• Experience with inventory control in an operations environment
• Start up or small business experience a plus
• Degree in Engineering (all disciplines considered)
• Excellent English communication skills—oral and written
• Excellent planning, organizational, and decision-making skills
• Proven ability to multi-task and work with interruptions
• Proven ability to work effectively and cheerfully under stress and exhibit business acumen to handle unplanned events & respond in a timely manner
• Thorough knowledge of common office software (MS Office/Acrobat/Windows/relational databases)

Please submit your resume, along with a cover letter detailing how you can contribute to Velocity11 to: jobs@velocity11.com
We are an equal opportunity employer, Principals only, no phone calls, please.

Sales Applications Specialist (West Coast)

Velocity11 is a global leader in providing laboratory automation solutions for drug discovery and a range of other scientific research and development applications. We’re placing a major emphasis on expanding our ranks with energetic professionals who have a passion for customer satisfaction. The Sales Applications Specialist is a key player in this mix, interfacing with customers, Sales Managers and the home office to oversee technical sales and support activities for all Velocity11 products.

The main responsibilities of the Sales Applications Specialist cover three areas. The first of these is to partner with our outstanding Sales Managers for presentations and demonstrations of our suite of products. This involvement covers the entire process from the pre-sales discussions with our customers, to producing test specifications, and in the case of major systems, assisting with the acceptance testing at both our facility in Menlo Park, CA and at the customer sites. The second area is to interface with our customers and development team to assist with the design of instruments and applications. The third key area is to support Velocity11’s Service function by assisting with the installation of instruments and systems at customer sites, training end users, and developing application-specific protocols on Velocity11 equipment.
Ideal candidates will have the following qualifications:

Title: Account Coordinator
Department: 60: Service
Reporting to: Customer Service Manager

Velocity11 is a global leader in providing laboratory automation solutions for drug discovery and a range of other scientific research and development applications. We’re placing a major emphasis on maximizing our opportunities by expanding our ranks with an energetic and qualified Field Service Engineer in Indianapolis. Help us become the best example in the laboratory automation field by enabling laboratory productivity and providing our customers with the Ultimate Automation Experience™.

Mechanical Engineer (Systems)Velocity11 is a global leader in providing laboratory automation solutions for drug discovery and a range of other scientific research and development applications. Help us become the standard in lab automation. Our goal, which we passionately pursue, is to provide every customer with the Ultimate Automation Experience™.Responsibilities Include:•    Guide the evolution of our flagship BioCel product, a complex automation platform•    Work with sales and applications teams to generate proposals for custom systems