Support

Support

» read more

Support - Service Offerings

Submitted by admin on Sun, 2006-12-17 05:14. Support

Support . Service Offerings Velocity11’s service offerings include our after-warranty Service Agreement, which provides comprehensive coverage of your instrument(s). Service Agreement are available for one, two, or three years of coverage, and includes: Comprehensive Coverage  The Service Agreement includes unlimited service calls, replacement parts, labor, shipping, and service-related travel expenses on repairs to instrument components that fail during normal use. » read more Support - User Guide Download Submitted by admin on Sun, 2006-12-17 05:13. Support Support » read more Support - Tools Submitted by admin on Sun, 2006-12-17 05:11. Support Support . Tools Real Time Desktop Sharing Support Velocity11's Service Team offers real time support through a customer initiated, encrypted connection between Velocity11 and customer workstation desktops. We can assist customers in protocol development and debugging, software updates, or any other desktop based technical support needs. Please call 1.800.979.4811or +1.650.846.6611 before requesting desktop sharing support so we have the appropriate service team members standing by. » read more Support Introduction Submitted by admin on Sun, 2006-12-17 05:05. Support Support . Introduction Velocity11’s Service Center is committed to providing exceptional service and support with every product we ship! Our products play an integral role in your laboratory’s production, and we are committed to providing swift, knowledgeable, and personable responses to all of your service needs. Our global staff is able to provide exceptional phone and on-site support for all of your instrumentation, software, applications or installation needs. » read more