Support - Tools

Support . Tools

Real Time Desktop Sharing Support

Velocity11's Service Team offers real time support through a customer initiated, encrypted connection between Velocity11 and customer workstation desktops. We can assist customers in protocol development and debugging, software updates, or any other desktop based technical support needs. Please call 1.800.979.4811or +1.408.345.8011 before requesting desktop sharing support so we have the appropriate service team members standing by.

Velocity11 Knowledge Base

Our product Knowledge Base includes more than 1300 topics written for instrument operators, lab administrators, and system integrators.

Find answers to your questions now (does not yet include VPrep).

User Guides

The above search only locates our most current information. For older versions of our products, download our user guides and online help.